What’s new in Shopify

Starting Jan 28th, we're updating chargeback rate calculations across all of Shopify, including your admin dashboard, analytics, and notifications, to provide a more complete and consistent view of your chargeback risk.

What's Changing
The updated chargeback rate metric now includes all disputes, including those resolved through programs like Visa's Rapid Dispute Resolution (RDR). You'll also be able to use the RDR filter in reports to see the traditional view (without RDR). This gives you a fuller picture of your chargeback activity and helps you track risk more accurately.

There are no changes to how Shopify evaluates risk.

Why This Matters
With these updates, you'll have the accurate information to monitor chargeback risk and take action before elevated chargebacks impact your business.

Learn more about managing chargebacks in the Shopify Help Center.