What’s new in Shopify

Staff management for your entire team—POS and admin users—is now unified in Settings > Users. We’ve also made it easier to manage seasonal staff, high trust permissions and permissions across Shopify Plus organizations.

Your existing users, permissions, and roles have been automatically migrated, so everyone keeps their current access.

What’s new:

Manage POS users in admin settings
Set up POS users, assign roles, and manage PINs in Settings > Users instead of the POS channel.

Assign organization level roles
Shopify Plus merchants can now grant POS staff access across multiple shops within their organization with a single user profile—no duplicates needed.

Suspend and reactivate seasonal staff
Suspend or deactivate seasonal staff without deleting their accounts. When they return, reactivate them and keep their history.

Assign multiple roles
Create custom roles with the permission sets that make sense for your business. Give staff members as many roles as they need—like Store Manager and Marketer.

New high-trust roles
We’ve created new POS roles to make it easier to identify users with high-trust access. All users have retained their previous permissions, with one exception:

• POS Administrator (formerly “Full permissions”)
• POS Device Setup (for setting up new devices)
• POS User Administrator (for managing users)
• Organization POS Administrator (for creating, editing and deleting roles across all stores)

Note: The ability to create, edit, or delete roles is now an organization-wide permission, not a shop-level one. For security, we haven’t automatically granted this broader access. If someone on your team previously managed roles for a single shop, you’ll need to assign them the Organization POS Administrator role if you want them to manage roles across all stores.

Assigning existing roles to users is still possible with the POS User Administrator role, which has been assigned to anyone who had that permission previously.

You may need to review and clean up your user and role lists as a result of this change. Learn more in the Shopify Help Center.