What’s New at Shopify?

Suggested replies for Shopify Inbox are now live, bringing the power of AI to your customer conversations. When a shopper sends a message in Inbox, a suggested reply will be generated, leveraging your store’s existing information to find the right answer. You can send the message as is or edit before sending.

Suggested replies are on by default for eligible merchants. You can turn them off in Inbox > Settings > Message preferences.