What’s new in Shopify

Buyers can now request order cancellations through self-serve, in addition to requesting returns. You can set cancellation rules alongside your return rules.

Both return and cancellation rules are configurable per market. A default policy applies storewide, with the option to add market-specific rules that override it for individual markets.

This enables merchants selling in the EU to offer a withdrawal policy—from order placement until 14 days after the last item is delivered—without affecting rules elsewhere. The return window can also be extended to avoid ending on a weekend or holiday.

Learn more about self-serve cancellations and how they support the EU right to withdraw regulation.