What’s new in Shopify

We’ve updated the names of certain Returns fields in analytics to Sales reversals and Reversed quantity. These fields still capture the same order adjustments as before, including refunds, returns, order edits, and cancellations, but now have names that more accurately reflect their scope.

This change helps distinguish between:
* Sales reversals / Reversed quantity: Captures all adjustments to orders (refunds, returns, edits, cancellations)
* Quantity returned / Return line item reason: Shows only physical items returned, with return reasons now tracked for each line item

The meaning of these metrics hasn’t changed—only the names and descriptions have been updated for clarity. This update makes it easier to understand the difference between overall order adjustments and actual physical returns.

Learn more about the updated fields.