What’s New at Shopify?

We've expanded our returns management functionality by enabling merchants to remove specific line items from any return, regardless of when it was created. Previously, this feature was only available for returns created after the exchange feature was implemented in March 2024 (or later if you are a Plus merchant that opted into exchanges via Test Drive).

With this improvement, you now have more flexibility to modify all returns in your system, providing you with consistent return management capabilities across your entire order history.