What’s New at Shopify?

Issuing store credit refunds for a return or exchange helps ensure that you keep cash flowing back into your business and improves customer retention.

Store credit can now be issued as a refund when you are processing a return. In the "Refund now" section, select "store credit" as the refund method. You also have the option to refund the order to a combination of original payment methods and store credit. In addition, you can choose whether you'd like to set an expiration date for the store credit.

To refund orders to store credit, you must be the store owner or have the Refund to store credit order permission.