What’s new in Shopify

Authorized staff can now view items from an identified customer's abandoned online checkout in Shopify POS. When a known customer shops in store, store staff can look them up in POS and see if they have any items in their online cart. Using this information they can offer to assist the customer with sizing or by answering product questions, and help complete the purchase in person.

This update is available in Shopify POS v11.14 and requires permissions to be turned on. Enable "View abandoned checkouts" in Shopify Admin under Settings > Users > Roles > POS Role(s) > Customers.

In order for an online cart to be displayed the customer must be identified, have an email address, have an eligible abandoned checkout, and the POS session must have location context. Only the products in the customer's online cart is viewable, not their browsing history.

Learn more about viewing abandoned checkouts in POS.