What’s New at Shopify?

Previously, you could only submit disputes for fraudulent transactions in your Shopify account. For other dispute reasons, you had to reach out to Shopify support.

Now you can dispute for many reasons directly in your Shopify account. The new experience lets you select the transaction, choose your dispute reason, and upload supporting evidence—all in one flow.

This allows you to:
1. Submit disputes immediately on your own schedule
2. Follow guided steps with evidence requirements specific to your dispute reason
3. Track dispute status directly in your account

The feature is available for all merchants with Shopify Balance or Credit cards.

Learn more about Shopify Credit disputes or Shopify Balance disputes in the Shopify Help Center.