What’s new in Shopify

Staff can now create local delivery orders at checkout in Shopify POS. When a customer can't take an item home, you can arrange delivery in the same sale. You no longer need to ask them to reorder online or leave notes on the order.

Local delivery uses the delivery zones and rates you already set up for your online store. When you add shipping to a cart and the customer's address is in one of your delivery zones, local delivery shows up with your other shipping rates. Select it, confirm the customer's phone number, add any delivery instructions, and check out. The delivery address and fee show in the cart, on the receipt, and on the customer-facing display. You can then prepare and fulfill the order in POS, the same way you handle local delivery orders from your online store.

Things to know

Staff permissions: Local delivery uses your existing POS permissions, with some updates to how they apply:
* To create local delivery orders, staff need Create shipping and delivery orders (previously Ship to customer).
* To fulfill local delivery orders, staff now need Fulfill shipping, pickup, and delivery orders (previously Fulfill shipping and pickup orders). Previously, staff could fulfill local delivery orders without this permission.
* Review your staff roles before using local delivery in POS and add the fulfillment permission for anyone who needs to fulfill these orders.

Fulfillment:
* Every physical item in the order must be delivered. You can't mix local delivery with shipping or pickup in one order.
* Gift cards and digital items can be added to a local delivery order.
* Delivery must be within the same country as the location.

Requirements: POS Pro, Shopify POS version 11.16 or later, and local delivery set up for the location in your Shopify admin.

Learn more in the Shopify Help Center.