What’s New at Shopify?

Issuing store credit refunds helps ensure that you keep cash flowing back into your business and improves customer retention.

Store credit can now be issued as a refund when you are cancelling an order. After selecting the order(s) you'd like to cancel, select 'Store credit' as the refund payment option. You can also choose whether you'd like to set an expiration date for the store credit.

To refund orders to store credit, you must be the store owner or have the Refund to store credit order permission.