What’s New at Shopify?

Shipping amounts shown in the financial summary of the order details page now account for refunds. We’ve also streamlined the UX on the refund page when refunding shipping.

Financial summary improvements:

• The order details financial summary now takes into account shipping refunds. For instance, if the original shipping amount was $10 and $6 is refunded, the shipping amount will now be $4 (before this change it would have stayed as $10).
  
• For orders with multiple shipping lines, the refunded amount is proportionally distributed across each line. For example, if there are two shipping lines originally priced at $10 and $20, and $6 is refunded, the shipping amounts will become $8 and $16, respectively.

Streamlined refund process:

• A new checkbox has been added to simplify the process of refunding shipping. This checkbox defaults to refunding the full shipping amount but the shipping amount can still be edited for partial refunds.
  
• For orders with multiple shipping lines, we now display each individual shipping line in the refund section.
  
• When refunding an amount that has already been partially refunded, the remaining refundable shipping amount is now displayed.

Timeline events for shipping refunds:

• Refunds targeting only shipping amounts now create timeline events on the order details page, with support for multiple shipping lines. Before, these events were only created when both shipping and product line items were refunded.