What’s New at Shopify?

Previously, when customers wanted to exchange items from Facebook orders, you had to:
- Process a return on the original order
- Create a new order for the exchange items

For Facebook orders created as of August 26, 2025, you can now seamlessly create, track and manage exchanges for Facebook orders from your Shopify admin all within the same order, helping you maximize revenue retention. Offer exchanges across your entire product catalog and easily track and report on fees associated with returns, providing flexibility during the returns experience.

Additionally, return fees could previously not be charged on a return, but are now available as well.

Learn more about exchanges in the Shopify Help Center.