May 07, 2025

Control when returns impact your sales data with a new returns processing step

Our new returns processing feature puts you in control of when returns impact your sales and tax reports.

Now returned items only impact your financial reporting after you confirm their receipt–ensuring your sales figures reflect only the returned items physically received. You can now:

  • Verify returns before they impact your sales data
  • Process return items when you receive them or at any stage that best suits your business
  • Release exchange items when ready
  • Manage restocking and refunding in one workflow
  • Send invoices for exchanges when needed

Learn more about using returns processing to streamline your returns management in the Shopify Help Center.